Shipping policy

At Olyvia Doll, we prioritize a seamless shopping experience and reliable delivery. Every order is carefully handled to ensure your custom doll arrives safely, on time, and in plain, unmarked packaging to protect your privacy. There are no logos or product descriptions on the package, ensuring a completely discreet delivery.

We are more than happy to assist you. If you have any questions, feel free to contact us at support@olyviadoll.com.

Production and Delivery

Custom dolls are meticulously crafted within 2 days after the order date. Once production is complete, the estimated delivery time is 7 to 15 days. 

Before shipping, we will send you a video and photos for your confirmation to ensure everything is perfect and avoid any errors.

NOTE*: This is an approximated time. Delivery may exceed 15 days in cases of force majeure or other unforeseen circumstances, such as the Chinese New Year or adverse weather conditions. We appreciate your understanding and patience.

Fast and Secure Shipping

Your package will be shipped directly to your address via trusted carriers like FedEx/UPS, with tracking numbers updated promptly so you can monitor the delivery progress at any time.

Free Shipping

Free Worldwide Shipping! However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries (such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.), India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Customs Duties and Taxes

In some countries, import taxes and fees may apply upon delivery. The buyer is responsible for any applicable duties or taxes, which can vary depending on the country and product's value. These taxes typically range from $100 to $150, or more, depending on the doll and the country. Don’t worry – we’re here to assist you through the process and ensure everything goes smoothly. Relax, it’s not a big deal. 

Shipping Delays

While we make every effort to ensure timely delivery, please be aware that delays beyond our control may occur. We encourage customers to plan ahead and account for potential delays when placing orders.

International shipping can be affected by various factors, including:

  • Weather and Natural Disasters: Severe weather conditions, such as storms, floods, or earthquakes, may lead to shipping delays or disruptions.
  • Customs Inspections: Your package may undergo customs checks, which could result in additional delays and fees depending on the regulations of your destination country or region.
  • Local Holidays: Local holidays can interfere with shipping schedules, as carriers may have reduced operations, causing delays in package delivery.
  • Political and Regulatory Changes: Shifts in political climates, government regulations, or trade policies may impact shipping routes, timelines, and the availability of certain regions or products.

We appreciate your understanding and patience in these cases.